FREQUENTLY ASKED QUESTIONS
What are your rates?
All of our pricing and packages are available to view online.
Do I need to pay a booking fee?
Yes, we require a 25% booking fee to lock your booking in. This is required within 24 hours of having an invoice sent. If you do not pay your booking fee, the date will be made available again. Your booking fee is non-refundable. If you pay in full and you happen to cancel, your 25% booking fee is lost and the remaining 75% is refunded back to you. Full payment is required a day before your booking.
If I cancel my booking, do I get a refund on my booking fee?
Your booking fee cannot be refunded under any circumstances as the booking fee covers our time, administrative fees and it goes towards reserving a time slot as we mark ourselves as unavailable to schedule work for that date and time.
What if I can't pay the remaining balance on time?
First of all, let us know! We will extend your invoice time, however if you fail to let us know, a late fee will be added to your invoice for everyday that it is overdue. If your overdue invoice exceeds 1 month, your images will be deleted from our backup.
When does my quote expire?
Prices are subject to change without notice. If you have paid a booking fee, your package price and inclusions will not change.
Can I reschedule or change my package type after I have paid the booking fee?
If you reschedule or change your package type after the booking fee has been paid, you must change to a package that is the same or higher in value.
Do I get a receipt?
Yes, you do! A digital receipt will be sent to you automatically once your payment has been made using our invoicing system.
What do you shoot with?
All bookings are shot with professional Canon bodies such as the R5 & R6, L series lenses. Elinchrom and Nanlite lighting gear is used in the studio.
What happens to my images if your card corrupts?
All images are backed up onto two cards at once during your event/session. Should anything happen to one of the cards during/after your event/session, there is a second card to fall back onto. In the EXTREMELY unlikely event of both cards corrupting, we will do best to recover the images, and if this is unsuccessful we will offer a reshoot if it is possible, otherwise provide you a refund in full. It's never happened, so don't stress!
Where are you based?
Our studio is located in Laverton North, VIC 3026.
Do you price match?
In order for us to deliver to the best of our standards, we do not price match.
I don't want my photographs to be used online. Are you able to keep them private?
If you request photos from your session to be kept private, we respect that. Simply let us know in advance.
How do I get my images?
Your images will be delivered to you via an online gallery that can be downloaded in full resolution. USB's are an additional $15.
How long does it take to receive my images?
Please refer to your signed agreement for a rough guide.
Can I get RAW or unedited JPEG images?
Unfortunately not. When booking us, you are paying for the final outcome and experience.
Do you print?
Yes we do! We offer a wide range of products on request. Simply contact us for more details.
Do you have a weekend & public holiday surcharge?
Yes, weekends and public holidays incur a 10% surcharge.
Laverton North VIC 3026